August 12, 2012

Another Yelp Review...

For the most part..I think Yelp is pretty fucking worthless.

Folks who are upset decide to sprint to and piss and moan about their "experience" at an establishment.

Anyway, I try and not even look at Yelp but a fellow employee pointed one out that named me in particular, so I felt compelled to set the record straight..because assholes like this should be called on their complete and utter bullshit.

This is "Jenni B."

She had her feelings hurt two months ago and wrote this review about a night she had at my place of employ:

"A bartender who works there is rude and lazy. He totally ruined this place for us. We were there when it hadn't even gotten busy yet and it still seemed difficult for him to get us just a beer in under 30 minutes. When we tried to get his attention he got upset at us like we were an inconvenience because he was busy talking to his friend. It took us FOREVER to try and close our tab. We finally grabbed a different bartender to close out our tab and when the rude guy didn't get as large of a tip as he expected he made some smart remarks to us. Really unprofessional. We tip well when we can actually get served.
I wanna say his name is Cory because that was the name on our receipt but that could have also been the other guy who finally closed the tab for us.
Either way, this place isn't that great to begin with. Especially with all of the other great places near it. To get an attitude from a bartender on top of it-- Safe to say we won't be back."

First, I'd like to address the fact that I definitely remember this situation. It was the night before Memorial Day (which is always a busy night for bars in the area), Jenni, her husband and two other people were in their group. They sat at the east end of the bar, near the third well.

Here is the crux of the situation: What I believe set Jenni and her crew into their sniveling fit was the fact that I made the choice to stop serving one of the women in their group. I wasn't lazy and I wasn't talking to a friend. It had nothing to do with them not getting drinks quick enough. It was because I didn't break the law and continue to serve someone who I felt was intoxicated. Now, seeing as how Jenni is the one that wrote the Yelp review, I'm gonna go out on a limb and say it was probably her.

It was pretty simple. She was intoxicated and the bar was packed. I didn't have the resources to keep an eye on her, and didn't feel comfortable serving her anymore alcohol. I told her husband quietly, so as not to embarrass her and continued serving the hundred plus other customers in the bar.

When they flagged me down to close their tabs, I agree, I forgot the first time it probably took about ten minutes to close them out. It was busy, and it slipped my mind. So, in that aspect, yes, I made a mistake and didn't close out their check immediately. Absolutely my fault.

When I did get both checks back, I'm required to check for signatures on all credit card transactions, and I saw that both tabs were around $60...and one guy wrote in the tip line, "Wouldn't serve my wife anymore alcohol" and the other left $.50 I believe...not to mention another nice little note from Jenni stating I should learn about customer service and that I'm a horrible bartender.

Though, in hindsight, I should have just smiled and walked away, I told them if they didn't wanna tip, that's fine...but don't be insulting and put $.50 down with a whiny note about poor service. If I was that did you rack up two $60 tabs? And if you were REALLY upset, why didn't you act like an adult and speak to me about it? Instead, you took the childish, passive-aggressive approach and left a note on the credit card receipt.

It's a bar. And it was on the eve of a huge drinking holiday, so it's busy. Just because Mommy and Daddy didn't hug you enough and you crave attention, it doesn't mean the rest of us give a shit less about your snotty disposition. When you grow up to be an adult and realize there are other people besides yourself, you might understand this concept.

Have a good night, and be safe...